Daily staffing vs demand
Channels: case & chat. Variance = staff available − HC required.
Total volume (view)
0
Hours over-staffed
0
Hours under-staffed
0
Largest gap (under)
—
Required HC (Case)
0.00
Required HC (Chat)
0.00
Use All channels + All teams for hourly totals (read-only). Pick a specific channel and team to edit volume and staff.
| Time | Channel | Team | Volume | HC required | Staff available | Variance | Status |
|---|
Variance: green = over-staffed (surplus), red = under-staffed (gap vs requirement).